REFUND POLICY

This Return Policy describes the terms and conditions for returning and refunding products purchased from underdogtac.com. We want to ensure our customers have a pleasant and hassle-free shopping experience. If you are not satisfied with your purchase, please follow the instructions below to initiate a return request.

1. Return Conditions

We accept returns of products within 14 days from the delivery date, in accordance with the right of withdrawal provided by European regulations. To be eligible for return, the product must meet the following conditions:

Product Condition: Product must be unused, undamaged and returned in original packaging, with all tags and accessories included.
Excluded Products: Some customised, made-to-order or used-for-a-purpose items cannot be returned unless they are faulty or damaged.

2. Return Procedure

To initiate a return request, follow these steps:

Contact Customer Service: Email info@underdogtac.com or call +39 351 668 9880 within 14 days of receiving your product. Provide your order number, a description of the reason for the return, and photos of the product if possible.
Receive return shipping instructions: Our team will send you instructions on how to proceed with the return shipment.
Ship the product: Package the product carefully and use a traceable courier for shipping. Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect products.

3. Refunds

Timing: Once we have received the return and verified that it meets the conditions indicated above, we will proceed with the refund within 14 days. The refund will be made using the same payment method used for the initial purchase.
Partial Refunds: In case of products used, damaged or returned in non-original conditions, we reserve the right to make a partial refund.
Original Shipping Charges: Original shipping charges are non-refundable, except in cases where the product was delivered damaged or incorrectly.

4. Defective or Incorrect Products

If you have received a defective product or a product that is different from the one you ordered, please contact us within 48 hours of delivery. We will arrange for the product to be picked up and replaced or a full refund, including shipping costs.

5. Exceptions

The following items are not returnable:

Customized products: items made to measure or customized to the customer's specific requests.
Made to Order: Items that must be ordered specifically for the customer.
Sale Items: Products purchased on promotion or on sale may not be eligible for returns.

6. Changes to the Return Policy

We reserve the right to change this Return Policy at any time. Changes will be posted on the site and will be effective from the date of posting.

7. Contacts

For further information or assistance regarding return policies, you can contact us at:

Email: info@underdogtac.com
Phone: +39 351 668 9880
Address: Unica Dimensione srls, Via Nazionale 75, 41053 Maranello (MO), Italy